What happens on one of our runs

We know how hard it is to hand your pet over to someone else, so we want you to know exactly how we look after them on the road.

Before we set off

Our van is checked before every journey, and every pet's paperwork is checked before they are loaded. At collection, our driver scans the microchip, checks your pet is fit to travel, and asks when they last ate, drank and went to the toilet.

On the road

• Every pet travels in their own secure crate in our purpose-fitted, climate-controlled van.
• We stop regularly so pets can be checked, have water, and stretch their legs where it is safe to do so.
• We check the temperature in the van throughout the journey.
• Every stop is recorded in our journey log, so there is a full record of your pet's care.

Keeping you updated

We send you updates during the journey, so you know how your pet is doing.

Licensed and authorised

Euro Pet Express is a DEFRA Type 2 authorised animal transporter in the UK, and authorised for long journeys in the EU. Our drivers hold animal transport Certificates of Competence. You can see our authorisations at europetexpress.co.uk/compliance.