Privacy Policy

Euro Pet Express ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website (euro-pet.vercel.app) or our pet transport services. We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable EU data protection laws.

Euro Pet Express is the data controller for the personal data we collect. If you have any questions about how we handle your data, please contact us at info@europetsexpress.com or by phone at +44 7711 123456.

We may collect the following types of personal information:

•Contact information: Your name, email address, phone number, and postal address.

•Pet information: Your pet's name, breed, age, weight, microchip number, vaccination records, and health certificates.

•Transport details: Pickup and delivery addresses, preferred dates, and route preferences.

•Payment information: Billing details and transaction records (processed through secure third-party payment providers).

•Communication records: Emails, WhatsApp messages, and phone call logs related to your booking.

•Website usage data: IP address, browser type, pages visited, and cookies (see Section 10).

We use your personal data for the following purposes:

•Service delivery: To arrange and manage your pet's transport, including booking, route planning, and welfare updates.

•Legal compliance: To comply with DEFRA regulations, TRACES NT documentation requirements, and EU/UK animal transport laws.

•Communication: To send you booking confirmations, journey updates, welfare check photos, and respond to your enquiries.

•Service improvement: To improve our routes, vehicle, and customer experience based on anonymised feedback.

•Safety: To maintain records required for animal welfare inspections and regulatory audits.

We process your data on the following legal bases under the UK GDPR:

•Contract performance: (Article 6(1)(b)): Processing necessary to fulfil our transport service agreement with you.

•Legal obligation: (Article 6(1)(c)): Processing required to comply with DEFRA, TRACES NT, and customs regulations.

•Legitimate interests: (Article 6(1)(f)): Processing for internal record-keeping, service improvement, and fraud prevention.

•Consent: (Article 6(1)(a)): Where you have given explicit consent, such as subscribing to our newsletter.

We may share your personal data with:

•DEFRA and UK Border Force: As required by law for animal import/export documentation.

•TRACES NT system: The EU Trade Control and Expert System for recording animal movements.

•Veterinary authorities: Official veterinarians in the UK and EU for health certification purposes.

•Email and communication providers: EmailJS for form submissions; WhatsApp for journey updates.

•Website hosting: Vercel for website hosting and analytics.

We do **not** sell your personal data to any third party for marketing purposes.

We retain your personal data for the following periods:

•Transport records: 5 years from the date of transport, as required by DEFRA regulations.

•Financial records: 7 years, as required by UK tax law.

•Communication records: 2 years from your last interaction with us.

•Website analytics: 26 months (anonymised data only).

After these periods, data is securely deleted or anonymised.

Under the UK GDPR, you have the following rights:

•Right of access: Request a copy of the personal data we hold about you.

•Right to rectification: Request correction of inaccurate or incomplete data.

•Right to erasure: Request deletion of your data (subject to legal retention requirements).

•Right to restrict processing: Request that we limit how we use your data.

•Right to data portability: Request your data in a machine-readable format.

•Right to object: Object to processing based on legitimate interests.

•Right to withdraw consent: Where processing is based on consent, you can withdraw at any time.

To exercise any of these rights, please contact us at info@europetsexpress.com.

We take appropriate technical and organisational measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/TLS) on our website.

• Secure storage of physical and digital records.

• Access controls limiting data access to authorised personnel only.

• Regular review of our security practices.

While we take every reasonable precaution, no method of internet transmission is 100% secure. We cannot guarantee absolute security of data transmitted to us online.

Our website uses essential cookies to ensure proper functionality. We may also use:

•Analytics cookies: To understand how visitors use our site (e.g., page views, traffic sources). This data is anonymised.

•Functional cookies: To remember your preferences and improve your experience.

You can control cookie settings through your browser. Disabling cookies may affect certain website features.

As our transport services operate between the UK and EU countries, your personal data may be transferred to and processed in EU member states. These transfers are protected by:

• The UK's adequacy decision for EU data protection standards.

• Standard Contractual Clauses (SCCs) where applicable.

• Our internal data protection policies and procedures.

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

•Website: ico.org.uk

•Phone: 0303 123 1113

•Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF